BCCA EBT Team

Arthur joined the BCCA Employee Benefit Trust in October 2009 as Vice President of Operations and, more recently, stepped in as Chief Executive Officer in 2016. With over 25 years of experience in the employee group and individual healthcare benefits industry in numerous senior positions, he is focused and passionate about looking after the Trust’s membership.

Before joining the Trust he served as a designated Chartered Professional Accountant, Chartered Professional in Human Resources and a Certified Fraud Examiner.

When he’s not keeping busy with his work at the Trust, he enjoys spending time with his wife cheering on their three boys on the soccer pitch and in the swimming pool.

Colleen has provided our clients with exceptional customer service and attention since 2011. She graduated from Simon Fraser University with a Bachelors in Political Science and a minor in History; and through networking, she found herself immersed in the world of insurance. She eventually came to the Trust and felt she was a perfect fit since the atmosphere reflected her own personality – supportive, helpful, and friendly.

Armed with a positive attitude and welcoming personality, Colleen is here to help if you want a change in your plan or need suggestions on how you can tailor your plan to fit the needs of your employees. And she can do it in Portuguese too!

Colleen’s “sunshines” in life include her family and friends – anything that her children do will make her smile and glow with pride. In her spare time, she also enjoys baking pastries and treats for her boys and daughter.

David looks and acts exactly how you would picture an accountant – all serious and analytical with an extra sharp pencil in his pocket “just in case”. But every once in a while, he comes out with some insightful and often funny one-liners that are so unexpected, you fall off your chair!

It’s hard to know what he does for fun because he’s sticking to his ‘accountant’ cover on this question. However, he has been seen riding his bike to work in the summer, so perhaps there’s more to David than he lets on.

Stephen has devoted 17 years to the insurance industry, serving in various positions before joining the BCCA EBT. Prior to entering the insurance industry, Stephen was a Kinesiologist, helping people recover from injuries and return to their daily lives. Today he lives his passion for helping people recover through encouraging health and wellness.

Two of his personal mantras are “treat others as you would like to be treated” and “do what is right even when it is difficult”. These mantras guide everything he does and reflect the values of the BCCA EBT.

Born and raised in the lower mainland, Stephen truly enjoys all that BC has to offer from spending time outdoors to the tradition of never being happy about the weather.

Joanna joined the Trust in July 2010 as the Team Lead of Operations.

Joanna began her employee benefits career in a national pension and benefits consulting firm in 2001. Well versed in various areas of operations from day-to-day administration, client service and consulting, quote and renewal production, process/procedure setting, strategic business planning, her experience led her to a role where she led a multi-function team consisting of underwriting, finance and communications.

Prior to working in employee benefits, Joanna spent three years quantifying the economic damages when wages or profits were interrupted by the negligence of others. This involved preparing economic reports for lawyers or insurers for use in court. These included calculating non-pecuniary losses such as the loss of income, loss of dependency, loss of housekeeping capacity and out-of-pocket cost when somebody is disabled.

Joanna’s strengths lay in her comprehensive approach, her relationship-building skills, and in her operational infrastructure development/implementation. A dynamic and motivated leader, Joanna brings a diverse and comprehensive range of benefits administration knowledge to the BCCA Employee Benefits.

Outside of work, Joanna enjoys spending time with her loved ones. She claims her daughter is the cutest person in her world.

With the help of her mother, Laura found herself working part time in insurance during high school in Winnipeg. After graduation, she began working full-time and moved to Vancouver in 2009, where she continued to work in the industry. After several years working with several department teams and with clients she earned a Certified Employee Benefit Specialist (CEBS) Primer and a Fellow and a Life Management Institute (FLMI) Level 1 Certificate. Now she uses her experience, knowledge and passion of helping people to the Trust.

A caring individual, Laura fits the insurance world perfectly. If she could change anything about the world, it would be that everyone has access to the opportunities and lifestyle that we’re fortunate to have in Canada. Laura is driven by kind, genuine people around the world.

Laura loves the hiking and road trip opportunities available in beautiful British Columbia (always accompanied by her puppy, Charley). If she is not outside, Laura will be found binge watching crime shows on Netflix.

Aly joined the Trust in 2017 as a Client Consulting and Development Associate. He was drawn to the idea of employee benefits because his parents worked in insurance and because he saw it as a way of helping people with their health, which matches his educational background. He is inspired knowing that he can make a difference for many individuals on a daily basis.

He is a graduate of UBC, where he completed a Master’s Degree in Health Administration. Currently, he lives in Coquitlam with the love of his life and his beautiful son and daughter. When Aly’s not keeping busy with his family, you can find him volunteering within the Ismaili community, cheering at a Seahawks game in Seattle, or laying on a beach in Hawaii (at least once a year).

Peagle has recently re-joined the Trust as Client Consulting & Development Coordinator in the Fall of 2022 where she assists the team with quotes and plan design amendments.

Prior to joining the benefits industry, she has assisted clients by working on diverse projects and supporting teams across regions and countries in the banking and finance industry. She worked in the event planning and marketing team for 3 years with a major bank in London. Her path crossed the insurance industry when she moved to Canada 2 years ago and joined Dehoney Financials in the capacity of Benefits coordinator. She has learnt a lot about the benefits industry and continues to enhance herself with new adventures that come across.

Peagle loves travelling, reading, learning about different cultures and spending time with friends and family. These days she enjoys binge watching variety shows and dramas on Netflix or going for walks by the river.

Anna joined the Client Consulting and Development team in August 2022. She comes from a 20+ year customer service background which includes a 10+ year role at a digital and print media company, with over 3 years of experience in the Group Insurance industry as a Benefit Analyst. She completed (and keeps up to date yearly) her Life License Certification for B.C in 2019 and is hoping to achieve her CEBS in the near future.

Since settling into the role of Benefits Analyst and realizing it was something she really enjoyed, she hopes to become a Consultant with EBT BCCA in the future. She truly appreciates the team and culture of BCCA EBT and feels extremely lucky to have been able to join the Trust.

Anna has had her hand in many avenues throughout the years, from graduating from acting school and studying psychology and philosophy at Capilano University to dabbling in Tourism at BCIT.
When Anna is not working, she is spending quality time with her husband & daughter (and cat Daenerys), hobbling through a 10km run, enjoying a pint of craft beer at a local brewery, gobbling up a plate of butter chicken, visiting the Okanagan and local islands, or basking on the beach in Waikiki every March with her extended family which she calls, “Her Heaven.”

Since Tracy joined the Trust in September 2010, she has become one of the best customer service representatives in the insurance industry.

Starting her career as a dental receptionist doing data entry for dental claims, she decided to pursue extensive training of adjudicating dental and extended health claims. From there, she found her way into the insurance industry working on resolving claim issues and dealing with inquiries about benefits eligibility. She even has experience in training new team members on claims adjudication.

Now, with over 20 years of experience and knowledge under her belt, Tracy provides innovative thinking, dedication, and delivers the best customer experience for our clients. She understands our clients and enjoys working with them to keep systems up-to-date, answer questions, and help solve problems.

Outside of the office, Tracy enjoys the comfort of her big extended family. When she is not watching chick flicks, you can find her watching TV shows and movies with her two children and husband.

Shellie joined our Client Services team in August 2021. Her experience in the insurance industry began in 2016 after many years as a Certified Dental Assistant, a Lifeguard and Swim Instructor, and an Education Assistant. She is always excited for a new challenge and enjoys assisting others to realize the most positive experience possible.

Shellie’s favourite ocean destination is Hornby Island, BC where she has been visiting since the late 1970s. When at home, you will either find her lounging on the couch or enjoying the local river trails with her family and Bernedoodle, Juno.

Maycon joined the Trust in August 2022 as the Communications & Marketing Lead.
With over 9 years of marketing expertise and four years as a sales & business development manager in different industries, he brings much knowledge to the team.
Maycon believes that good communication and marketing skills are not only a fundamental part of a successful business but are also the key to building a strong relationship between the company and it’s members.
In addition, he believes that knowledge is something that nobody can take away from you. He completed his bachelor’s in marketing and got his certificate of Brand, Product and Service in 2013. He then received his Post degree Diploma at Douglas College in Commerce and Business Administration.

When he’s not working, he enjoys spending time at the gym, releasing the stresses of adult life.
When at home, you will either find him drinking wine and marathoning tv shows on the couch with his wife or enjoying walks with his energetic dog Freddy.

Jane is our Executive Assistant, providing support to our CEO and Board of Trustees. She joined the BCCA Benefit Trust team in September 2015.

Jane is the Aussie of the office, continuously confusing the staff using Australian slang or “Aussie-isms” as she calls it. Jane’s work experience spans between her life back in Australia and here in Canada. She has worked as an Executive Assistant for a number of years and has top notch organization skills that have been put to good use here at BCCA Employee Benefit Trust. In her role, Jane provides full executive support to the CEO and Board of Trustees. She has created policy handbooks for the office to help keep everyone on track, inspiring other departments to do the same.

Outside of work Jane has a number of hobbies. She likes to stay active and enjoys snow skiing, bike riding and kick-boxing. She is also well traveled and believes the education and life experience gained from travelling is simply amazing. She is consistently inspired by learning and education and feels a glow of pride when she achieves a goal she has set for herself.