Contribute to the Health and Wellness of Thousands

We are looking for a highly self-motivated professional with strong working knowledge of group insurance/employer-sponsored benefit programs administration. This position is responsible for supporting the Client Services Manager overseeing and administering group benefits including client enquiries. The ideal candidate will have strong working knowledge of Excel and other MS Office software, demonstrate the ability to maintain a calm, have professional demeanor and have strong organization, problem-solving, and prioritization skills.  You have excellent attention to detail along with proven superior communication and client service skills.  You have the ability to work independently and flourish when collaborating in a team environment.

Responsibilities and Expectations

• Provide a wide range of administrative services to our clients
• Provide a diverse range of benefit plan options based on clients’ needs
• Provide continuing benefit plan coverage
• Receive and respond to calls from members and administrators regarding benefits plans and claims
• Listen to client and member concerns, providing information and solutions
• interpret and explain group plans, policies, benefits, waiting periods, exclusions such as pre-existing conditions and rates
• Enroll new members
• Establish and maintain close and solid business relationships with existing clients
• Provide proactive renewal support services
• Prepare regular reports and handle ad-hoc projects and assignment as required

Required Skills & Competencies

• Consistency – strive for and maintain excellence in client relations through outstanding communication, organizational and problem-solving skills.
• Loyalty – positively promote our organization through dedicated partnership with existing and prospective clients.
• Innovation – be a champion of positive change and flexibility in the work that you do; continuously look for innovative ways to improve client relations.
• Efficiency – apply the principles of personal responsibility and accountability to your work and set an example of excellence for colleagues and clients.
• Needs-focused- communicate and collaborate with colleagues and clients; offer mentorship, assistance and support in any way you can to ensure the highest level of service, community spirit and wellness.

Ideal Education & Experience

• Strong working knowledge of insurance and/or benefits administration
• A post-secondary degree or diploma in a related area, or equivalent education, training and experience 
• Excellent customer service and verbal/written communication skills when corresponding with internal and external clients
• Ability to manage multiple tasks while ensuring high attention to detail and accuracy of work within a specified time frame
• Above average time management and organizational skills
• Strong troubleshooting skills and demonstrated resourcefulness when solving issues or problems
• Understanding of databases and ability to adapt quickly to different systems in a dynamic environment
• Office administration and solid Microsoft Office (Word, Excel and Outlook) experience
• Experience in the health benefits/group insurance field is an asset

Working Conditions

We highly value work-life balance and believe it contributes to our mental wellbeing.  At the present time, our office and this particular role will predominantly work from the office.  As we navigate through this uncertain future, this may change. We have a number of COVID-19 safety measures in place. This includes a requirement for all new employees to provide proof of full vaccination prior to their first day of work or the start of their employment. 

How to Apply

If your values are aligned with ours and you’re eager for the opportunity to contribute to the growth of our organization, please apply with resume and cover letter to: careers@jouta.com by Friday December 16, 2022 at 5:00 pm PST.  We thank all applicants for their interest and only those who are shortlisted will be contacted.