Contribute to the Health and Wellness of Thousands

We are seeking talented individuals who share our passion for making a meaningful impact and improving lives. At the BCCA Employee Benefit Trust, our mission is straightforward: to ensure that people are well cared for.

Who We Are

Our team is built on a foundation of respect, collaboration, and integrity. We believe in creating a positive and inclusive workplace where every member feels empowered to reach their full potential. We are guided by the following core values:

  • Teamwork: Together, we accomplish more. We support each other, celebrate successes, and make time to share a laugh along the way.
  • Respect: We embrace diverse backgrounds, experiences, and perspectives with kindness and empathy.
  • Integrity: We act with honesty, accountability, and ethical responsibility.
  • Transparency: Open and intentional actions foster trust and create a safe, supportive environment.
  • Communication: We prioritize listening, speaking openly, and ensuring mutual understanding as we work towards shared goals.

Why Join Us?

At the BCCA Employee Benefit Trust, your role will be more than just a job—it’s an opportunity to grow, contribute, and be part of something meaningful. Our team is dedicated to innovation, delivering outstanding service, and finding creative solutions that support the health and wellness of our clients and their employees. We value work-life balance, provide a casual and flexible work environment, and encourage continuous learning and development.

Do You Share Our Values?

If our mission, culture, and values resonate with you, we would love to hear from you. Please upload your resume today and take the first step in joining our team.

Do you share our values?

no-complaints-2019

How We Work

We ensure the employees under our benefit plan are cared for.

Our purpose is to be an innovative provider of employee benefits to our members so that they can recruit, and retain their talented people. We strive to deliver market-leading solutions that strengthen the health, wellness and economic well-being of our clients.

Backed by the British Columbia Construction Association, we’re growing at a healthy rate. We work collaboratively to build the best possible experience for our members – all while responsibly managing our non-profit resources. You will find a fun, friendly group of people who take their work seriously.

We’re committed to building an actively inclusive environment, where everyone can be themselves and know their voices will be heard. And we don’t accept the status quo. If you want to fix or improve something — go for it! We go above and beyond and encourage each other to do our best.

We are fortunate to be able to work on
the unceded territory of the Coast Salish People.

Benefits at the Employee Benefit Trust

We believe in taking care of our people. And we do that by fostering a relaxed work environment that encourages teamwork. Here are some other benefits of working with the trust:

  • Retirement savings matching plan
  • Top-tier health benefits & life insurance
  • Professional development budget
  • Professional licensing budget
  • Patio pass
  • Free access to two fitness facilities
  • Parental leave top-up
  • Team trips and outings

Positions Available

Client Services Associate

General Description

Working collaboratively in a team environment, this position is responsible for supporting the Client Services Department overseeing and conducting group benefits and new group and member administration, including client enquiries (employer and employee level) regarding benefit plans, tracking and recording employee eligibility changes and conducting claims research and investigating discrepancies. This position is mentored by and supports the Lead Client Services Team member.

 

Reports to: Manager, Finance & Administration                              Supervises: n/a

Core Competencies

Alignment with our Mission, Vision & Values

  • Our Mission – We anticipate our members’ health and wellness needs, and provide a robust employee benefits plan that exceeds their expectations and protects them from life’s uncertainties
  • Our Vision – The long-term well-being of our plan members is protected and enhanced through their relationships with the Trust.
  • Our Values – Consistent, Loyal, Innovative, Efficient, Needs-focused, Team

Responsibilities and Expectations

  • Supports the Client Services department
  • Sets up new groups and amendments to existing groups
  • Processes new member enrolment and tracks client relations
  • Supports the Client Services department, as needed.
  • Assists in the development and updating of client services policies and procedures
  • Responds to and addresses basic client enquiries from employees, employers and plan administrators
  • Investigates concerns, interprets policies/procedures, provides information and problem-solves as applicable
  • Through interrelationship with clients, consistently identifies new client needs for sale opportunities
  • Directs and/or escalates calls and enquiries as applicable
  • Disability claims tracking
  • Supports design, development and executes projects, as applicable
  • Undertakes other related client services duties as required

Required Skills & Competencies

  • Strong working knowledge of group insurance/employer-sponsored benefit programs
  • Ability to understand and interpret industry and organizational policies and procedures
  • Advanced knowledge of Excel and other MS Office software
  • Demonstrated ability to maintain a calm and professional demeanor
  • Strong organizational, problem-solving and prioritization skills
  • Strong attention to detail
  • Ability to collaborate in a team environment
  • Proven superior communication and client service skills

Ideal Education & Experience

  • Post-secondary degree or diploma in a related area, or equivalent education, training and experience
  • 3-5 years in a Client Services role or related position
  • Group Benefits Associate (GBA) designation or working towards is considered an asset.

Objectives & Success Indicators

  • Consistency – We regularly deliver what we promise. We are results driven and provide outstanding service excellence.
  • Innovation – We seek creative, practical solutions. We are flexible and adaptable to change. We maintain a can-do philosophy and focus on smart delivery.
  • Needs Focus – We provide client-centric solutions with empathy and insight for our members and their employees. We are accessible, ensuring clear accountability and effective, open communication.
  • Team Orientation – We are a passionate and caring team, committed to long term relationships. We are transparent and care for each other. We strive for leadership, integrity, trusted relationships, respect and openness.

This role will report and work from the Burnaby Office

If your values are aligned with ours and you’re eager for the opportunity to contribute to the growth of our organization, please apply with resume and cover letter to: careers@bccabenefits.com