Employee and Family Assistance Program (EFAP)

The Employee and Family Assistance Program (EFAP) is a confidential, employer-paid support service that helps employees and their families address personal, family, or work-related challenges before they impact health, relationships, or job performance.
EFAP services are available 24 hours a day, 7 days a week, 365 days a year, offering immediate and expert assistance whenever it is needed.

In industries where stress, demanding schedules, and physical work pressures are common, EFAP is a critical component of a comprehensive benefits plan and supports a safer, healthier, and more productive workplace.

• All eligible employees covered under the BCCA Employee Benefit Trust plan
• Immediate family members, as defined in your benefits plan
• At no cost to the employee

• Services are completely confidential within the limits of the law.
• Counselling is provided by Family Services Employee Assistance Programs (FSEAP), one of Canada’s largest EFAP providers.
• Employees and dependents can connect with counsellors across Canada and receive support by phone or in person, depending on their needs and location.
• Access is simple: employees call 1‑800‑667‑0993 and mention their employer and coverage under the BCCA Employee Benefit Trust.

EFAP provides access to qualified counsellors and specialized professionals who can assist with a wide range of issues such as:

• Stress, anxiety, and depression
• Family and relationship challenges
• Separation or divorce
• Addictions and substance use
• Grief, loss, or trauma
• Conflict resolution
• Childcare and eldercare concerns
• Financial pressures and budgeting issues
• Legal questions
• Workplace difficulties or performance concerns

These services allow employees to receive support early, helping them stay healthy, focused, and engaged at work.

EFAP plays a crucial role in supporting workplace wellbeing by helping employees:

• Manage stress and prevent burnout
• Address personal issues before they affect productivity or safety
• Build healthier relationships and coping strategies
• Reduce absenteeism and improve focus
• Access expert support when navigating major life challenges
• Stay resilient, contributing to a stronger workforce

For employers, EFAP is one of the most cost‑effective ways to enhance mental health support, reduce turnover, and show commitment to employee wellbeing.

EFAP is included in the core group benefits package and integrates seamlessly with Extended Health Care, Disability benefits, and other supports to provide a complete health and wellness program.

To learn how EFAP complements your broader benefits strategy or how to share EFAP resources with your employees, our team can support you with communications, guidance, and best practices.

To explore options or tailor a plan for your team, please contact us.